FAQs

What extra fees does TFC charge?

  • No start up fee to use TFC services
  • No fee to set up each student account with TFC
  • No minimum number of accounts required
  • No fee to withdraw student account
  • No fees charged to process checks or money orders
  • No fee charged as a percentage of payments collected

Does TFC handle student interest IRS reporting?

  • TFC handles the required 1098-E paperwork and notifications of tax deduction for interest paid

What paperwork does TFC provide for students?

  • TFC’s online application provides the necessary forms that you need to provide students when they sign up for a payment plan
  • Depending on in which program the students enroll, they will receive either a payment coupon book or monthly statement to keep track of their payment due dates and amounts
  • Upon request, we provide additional documents to students with no extra fees, including “Paid in full” confirmation letters and payment histories

What follow-up is done by TFC if students don’t pay?

  • Students receive email and text reminders (when possible) before their payment is due, and after a payment is missed
  • If students become past due, our customer service team contacts them continually by phone and by mail. This team is staffed with individuals who are well trained to work with past due students in getting their payments flowing again. They accomplish this without being rude or offensive but by relying on persistence and “let’s work this out together” attitude
  • Frequent telephone calls to past due students and their co-signers by “live” personnel have been time proven as the best way to generate collections
  • Following-up these calls with past due notices and delinquency letters maximizes the collection effort and maximizes collections. When these actions are performed by a national student financing company, the seriousness of the delinquency is brought to the attention of the student and their co-signer, and the importance of making payment now is emphasized.

Who will contact our students? Does TFC outsource customer service?

  • All management and servicing of student accounts and all related customer service and follow-up efforts are performed in TFC offices by our own professionally trained staff in New York and California

Can student payment amounts or interest rates change over time?

  • Payment plans can be structured to have up to four tiers of different payment amounts and/or different interest rates in the same plan

Does TFC report students to credit bureaus?

  • As an optional service, TFC can report student accounts to all three credit bureaus

Can students be set up with automatic monthly payments?

  • Payments can be made by automatic monthly charge to either credit/debit cards or bank checking/savings accounts

How can my school’s staff review our student accounts with TFC?

  • 24/7 access to student information and historical reports is available online. We provide this information to help you track payment status and monitor key tracking points on students
  • Schools with multiple campuses can set up users with access to student data for one, multiple, or all campuses together
  • Each user can have different settings associated with their accounts

What legal considerations does TFC handle for our school?

  • All contact with students is performed as required by the Fair Debt Collection Practices Act
  • TFC provides 1098-E interest paid forms to specific students automatically as required by the IRS and to any other students requesting them
  • TFC sends required 1098-E data to IRS via their required electronic data transmission protocol
  • TFC responds to Bankruptcy claims and sends proof of claim to the required courts, with copies to your school

Who owns the student accounts receivable? Can they be sold?

  • Your school continues to own the student accounts. They are financial assets for the school to hold or sell, depending on your needs. They are not sold nor assigned to TFC.

 

Students:

To make payments or to inquire about your account, please call 1 (800) 872-9832, or visit TFCStudentinfo.com

Current School Clients:

  • TFC Tuition Financing
  • 2010 Crow Canyon Place Suite 300
  • San Ramon, CA 94583

To learn more about our programs: